SERVICES

A team of experts are dedicated to provide the highest levels of technical support and customer service. The Technical service department is available to answer questions about products. Along with it our technical sales representative is equipped with knowledge for product selection and evaluation.

ORDERS

The foremost mandatory point is that the order must carry complete details such as TM Product Code, Product Name, Pack Size and Price. In case the adequate information is not shared, the order will not be processed further. Orders, once placed, will not be edited or cancelled. Orders placed with us for execution, may be supplied directly through our stockist which is company's prerogative. 
All correspondence related to Purchase Orders should be done at our Headquarters (Delhi, India).

PRICE

The price mentioned in this list are applicable from 1 July 2018. No previous price list is applicable. This price list to be treated for further order and confirm these prices when placing an order. The prices are subject to change without prior notice. With mutual consent, the order will be finalized in case of change in price. All the amendments for the year 2019-20 will be updated on website www.tmmedia.in/productcatalogue

TAXES AND DUTIES

Good and Service Tax (GST) is applicable on the products above the prices mentioned. State Road Permit/ E-Way Bills is also essential (if applicable), without which order despatch will not be processed. In case of any exemptions from GST, the certificate must be shared with the order otherwise GST will be charged extra as applicable.

STANDARD PACK SIZE

The orders for Culture Media and Media Bases are accepted in lot of 12 X 500 gm, 20 X 100 gm. Order for liquid items like Inorganic Acids, Ammonia Solution, Organic Solvents, other chemicals are accepted in lots of 20 X 500 ml (Plastic Bottles), 4 X 2.5 ltr and 2 X 5 ltr. In case of chemical in powder form, the order size begins with 12 X 500gm. A similar standard is followed for Media supplements and other products. This is essential to avoid breakage during transit. Every possible care is taken care during packaging as a standard operating procedure. Though we cannot assure breakage/ leakage on delivery, we accept no responsibility of transportation.

DANGEROUS GOODS

Highly inflammable and corrosive materials are not accepted by road carriers and passenger trains and hence quick delivery cannot be assured. 
To know about material safety for product, Material Safety Data Sheet (MSDS) is available on website www.tmmedia.in.

INSURANCE

If requested, the goods can be insured and charged on the invoice.

DELIVERY & FREIGHT

TM Media takes pride to provide the best customer service. As a mandate, the orders are processed and delivered within the specified schedule shared on the sales quote. In case of orders that require special handling, an additional fee might be applicable. All orders of the net value (after discount) of Rs. 15,000/- or more will be supplied F.O.R destination by general road transporter (if the location falls under ODA location supply would be till transporter allows). For orders with net value less than Rs. 15,000/-, the consignment will be dispatched on freight to pay basis. This is not applicable for the products on Page no.177-186. Freight charges will be prepaid and added to the invoice as a separate item. There is a minimum charge per shipment for shipping and handling. A hazardous charge will be processed for shipment of hazardous materials. We recommend consolidating all hazardous materials onto a single order if possible to minimize hazardous charges. Please report all questions regarding a shipment to Customer Service within 7 days of receipt.

STANDING ORDERS

Standing orders are welcome and such requests must be received at least 10 working days prior to the scheduled shipment.

DAMAGE

In the event of damaged goods, it is advised to retain goods and packaging. Kindly advise our office and the local carrier without delay.

RETURNS

Any issue related to product return must be coordinated with our representative. Request for returns must be made within 7 days of receipt. No returns will be entertained if there has been any error from customer. Perishable or temperature sensitive products cannot be returned for any reason. 

The return will be accepted after due submission of adequate information, sufficing the reason of return. If the requested information is not received within 7 days we shall consider that we have dealt with complaint and the matter will be treated as “closed”. Full and final replacement along with return invoice should be completed within 15 days.

COPYRIGHT

No imitation of our brand logo of TM Media or brand packaging is allowed. If found otherwise, TM Media has full authority to take such situation in court for legal action. Titan Biotech Ltd will take no responsibility of any damage caused by fake or imitated products. It is advised that the customers must avoid such sellers for their own best interests. To know if the product is authentic, please reach out to customercare@tmmedia.in

TECHNICAL SUPPORT AND DOCUMENTATION

All the product information and quality control specifications, which include ISO guidelines, cGMP guidelines, USP/JP/EP/BP and also CLSI guidelines are provided in the TM Media Manual. For a copy of the manual please contact your local Technical Sales Representative or Technical Service at customercare@tmmedia.in. Also, for Technical Data (TD), Material Safety Data Sheet (MSDS), Certificates of Analysis (COA) are available 24/7 on www.tmmedia.in.

DISCLAIMER

All the items listed here are for Laboratory use only and we assume no responsibility whatsoever, if used otherwise.

FORCE MAJURE

We and our authorized stockists shall not be responsible for any delay or part supply due to circumstances beyond our control suct as riots, strikes, civil commotion, shortage of raw material, natural calamities, government restrictions and budgetary changes by the Government etc. However, the period of delay would be informed to the customers.

JURISDICTION

All disputes are subject to Alwar, Rajasthan jurisdiction only